Troubleshooting

This guide covers common issues you might encounter when using Sproobo and how to resolve them.

Deployment Issues

Deployment Fails to Start

1. 1

   Check Logs

   View deployment logs in Deployment → Logs to see error messages.
2. 2

   Verify Environment Variables

   Ensure all required environment variables are set correctly.
3. 3

   Check Health Check Endpoint

   Verify your health check endpoint is responding correctly.
4. 4

   Review Dockerfile

   Ensure your Dockerfile is correctly configured and the application starts properly.

Build Failures

1. 1

   View Build Logs

   Check build logs in Deployment → Logs → Build Logs to see specific errors.
2. 2

   Test Build Locally

   Test your Dockerfile locally: docker build -t test .
3. 3

   Optimize Dockerfile

   Ensure your Dockerfile follows best practices for caching and size.

Server Issues

Server Not Provisioning

1. 1

   Check API Token

   Verify your Hetzner API token is valid and has read/write permissions.
2. 2

   Check Resource Limits

   Ensure you haven't exceeded your Hetzner account limits.
3. 3

   Verify Account Status

   Check your Hetzner account status and billing information.

Server Unreachable

DNS and Domain Issues

Domain Not Resolving

1. 1

   Check DNS Propagation

   Use DNS propagation tools to verify DNS records are propagated.
2. 2

   Verify DNS Records

   Ensure DNS records match what Sproobo provided.
3. 3

   Wait for Propagation

   DNS changes can take up to 48 hours to fully propagate.

SSL Certificate Issues

Getting Help

Next Steps

If you need additional help:

• Contact Support →
• View Documentation →
• Join Community →