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Terms & Conditions

Effective date: 01.01.2026
Last updated: 08.01.2026
Company: Codify doo
Address: 1000 Zagreb, Croatia
Website: sproobo.com
Support: info@sproobo.com
VAT ID: HR59253184772

Summary

  • Sproobo is a BYOC platform: you bring and control your Hetzner account and resources.
  • You are responsible for your apps, data, and configurations; we are not responsible for your code or content.
  • The Service is provided "as is" without uptime guarantees.
  • Subscriptions renew automatically unless canceled.
  • We may suspend accounts for nonpayment or misuse.

Definitions

  • "Service" means the Sproobo platform, including the web app, API, and related services.
  • "Company" means Codify doo.
  • "Customer" or "you" means the individual or entity using the Service.
  • "Account" means your Sproobo account and credentials.
  • "User Content" means code, repositories, configs, environment variables, logs, and data you upload or deploy using the Service.
  • "Third-Party Services" means services not controlled by the Company, including Hetzner and Stripe.

Account and access

You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Service. You access the Service via Google or GitHub OAuth; we do not store passwords. You are responsible for safeguarding your Account and for all activity that occurs under it.

BYOC model and your responsibilities

Sproobo is a "bring your own cloud" platform for Hetzner Cloud. You own and control your Hetzner account, resources, and billing relationship with Hetzner. We act on your instructions to provision, configure, and manage resources in your Hetzner account. You are responsible for:

  • All applications, data, and content you deploy.
  • Security, compliance, and backups for your workloads.
  • Paying all fees charged by Hetzner or other Third-Party Services.
  • Misconfigurations, exposed services, or insecure defaults you choose.

We are not responsible for outages, incidents, or data loss caused by Hetzner, your configurations, or your applications.

User Content and licenses

You retain all rights to your User Content. You grant us a limited, non-exclusive license to host, process, transmit, and display your User Content solely to provide and improve the Service. You represent that you have all rights necessary to grant this license.

You are solely responsible for your User Content and for ensuring it does not violate law or third-party rights.

If you provide feedback, you grant us a non-exclusive, perpetual, irrevocable, royalty-free license to use it without restriction.

Acceptable use

You agree not to use the Service to:

  • Break the law or facilitate illegal activity.
  • Host or distribute malware, phishing, or harmful code.
  • Abuse, harass, or spam others.
  • Attempt unauthorized access, scanning, or hacking of systems.
  • Infringe intellectual property or privacy rights.
  • Mine cryptocurrency or run high-risk compute workloads without approval.

We may suspend or terminate Accounts that violate these rules.

Fees, billing, and taxes

Subscriptions and billing

Paid plans are billed in advance on a recurring basis (e.g., monthly or annually) via Stripe. By subscribing, you authorize us to charge your payment method on a recurring basis until you cancel.

If a payment fails, we may retry the charge and suspend access until payment is resolved.

Trials

If we offer a trial, 7 days applies unless otherwise stated in the Service.

Refunds

We offer refunds for subscription payments under the following conditions:

  • 30-day money-back guarantee: If you are not satisfied with the Service, you may request a full refund within 30 days of your initial subscription payment. Refund requests must be submitted to info@sproobo.com.

  • Recurring subscriptions: After the initial 30-day period, subscription fees are non-refundable. However, you may cancel your subscription at any time to prevent future charges. Canceled subscriptions will remain active until the end of the current billing period.

  • Processing: Refunds, when approved, will be processed through Stripe to your original payment method within 10 business days.

  • Exceptions: We reserve the right to refuse refunds for accounts that have violated these Terms, engaged in fraudulent activity, or abused the Service.

Taxes

You are responsible for all applicable taxes, duties, and governmental assessments. If required, you agree to provide a valid VAT ID (IF APPLICABLE).

Price changes

We may change prices with reasonable notice, posted in the Service or sent by email.

Third-Party Services

The Service integrates with Third-Party Services such as Hetzner and Stripe. Your use of Third-Party Services is governed by their terms and policies. We are not responsible for Third-Party Services or their availability.

Security and data

We encrypt infrastructure tokens at rest and use least-privilege access controls, but you are responsible for the security of your applications and data. Do not store secrets in logs. We cannot guarantee the security of data transmitted to or stored by the Service.

Availability and changes

We strive to keep the Service available but do not guarantee uninterrupted or error-free operation. We may modify or discontinue parts of the Service at any time.

Suspension and termination

We may suspend or terminate your Account if you violate these Terms, fail to pay, or pose a security or legal risk. You may cancel your subscription at any time. Upon termination, we may delete your User Content after a reasonable period, subject to legal and backup requirements.

Data export and deletion

You can request a data export or deletion by contacting info@sproobo.com. Deletion may be subject to legal retention requirements and may not immediately remove data from backups.

Intellectual property

The Service and all related IP are owned by the Company or its licensors. You receive a limited, non-transferable, non-exclusive license to use the Service during your subscription, subject to these Terms.

Disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THE SERVICE. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO THE COMPANY FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

Indemnification

You agree to indemnify and hold harmless the Company from any claims, damages, and expenses (including reasonable legal fees) arising from your User Content, your use of the Service, or your violation of these Terms.

Governing law and venue

These Terms are governed by the laws of Croatia. The courts in Zagreb, Croatia will have exclusive jurisdiction, unless arbitration is enabled.

Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will provide notice through the Service or by email.

Contact

Questions about these Terms can be sent to info@sproobo.com.